Customer service

▶ I can't access my profile because I forgot the password. How can I have it back again?

The procedure of password generation is automatic and, for reasons of privacy, the Customer Service of SportIT does not know your password and can't replenish it. If you can't access your profile because you forgot your password, click on “forgot password?” in Login section, and follow the suggested steps. Once you have received your new password, remember to appuntartela as not to forget it again!

▶ How can I be aware of the promotions of SportIT?

SportIT.com every week it sends to its Customers of dedicated newsletter with promotions, news, and exclusive content. If you want to stay updated, subscribe to the Newsletter SportIT.com: it's totally free!

▶ Is there a promotional coupon for those who subscribe to SportIT.com?

No. But subscribing to the newsletter you will be able to know, first of all, any promotional coupons and receive special offers dedicated to members.

▶ I subscribed to the newsletter but I no longer want to receive: what should I do?

If you no longer wish to receive the newsletter SportIT.com, send an email to Customer Service stating you want to withdraw from the service. Attention: do not reply to the email that you receive as a newsletter, because it is generated automatically by a computer. Fill in a new e-mail indicating the e-mail address that you want deleted from the database SportIT.com.

▶ I was doing an order but the connection was interrupted. Now I can not see the product online: what can I do?

Just contact Customer Service SportIT.com via telephone to unlock the product. Very probably, the order suspended you're blocking the last piece available. Let us solve everything!

▶ How do I access the third year of the warranty of the products Shimano?

To take advantage of the third-year warranty on rods and Shimano reels purchased on SportIT you need to register the product on the website of the Shimano within 30 days of purchase. Go to the website Shimano Italy Fishing, and follow the directions. By selecting “SportIT” in the list of the shopkeepers, you will be asked for the order number and the date. Just need this to register the product. But remember to do so within 30 days from the date of purchase (not receipt of product).

▶ Do I have to make a claim. Who can I turn to?

If you have had problems with the delivery, with the products, with a warranty, Customer Service SportIT.com is always at your disposal via e-mail, chat and phone.